ITC Support Testimonials
I have stated in the past how great the technical support staff is when we have had a problem in our agency. They are always very easy to work with. I very much appreciate being able to pick up the phone in most, if not all cases, and speak personally with a member of the tech staff. They're really good!
In all the years I have been your customer, I have NEVER had a bad experience. ITC customer service has been a constant 100%.
ITC's technical support was extremely helpful and knowledgable.
ITC has excellent service, and I have used you for many years, and I will continue to use you.
ITC technical support was very thorough and quick to get us back up and working.
Excellent customer service!
ITC's Insurance Website Builder team has been very fast and efficient with all my questions and needs.
Our experience with the team at ITC was great. They made the process [of building our website] extremely easy.
I have always found the technical support to be very good! I wish everyone I had to deal with was as good as ITC's support!
You have no idea how much ITC technical support helped me out. It really does a lot to have someone knowledgeable who can fix something complicated for you and make it look easy. Awesome job and whew.
ITC technical support was fast and accurate.
ITC technical support was very helpful and patient. They took the time to show me exactly how to accomplish what I wanted to do on the website.
ITC technical support always goes above and beyond the call of duty so to speak. They are extremely knowledgeable in the field. Never a complaint when I have had to call you guys. Wonderful customer service always!!!!
ITC's technical support is great, and we are glad whenever we have a problem we can count on them to fix it for us.
I love how in a matter of seconds one of ITC's techs can get on my computer and fix issues that I have with the program. Usually it is something I overlooked, but since I am not a computer guy I wouldn't know that. These guys have always been helpful and they do it quickly.
Great job [Technical Support], immediate response. Best I've received compared with other companies I've used in the past.
The [technical] support ITC offers is the best. A few times I couldn't get a few companies to bridge over [from TurboRater], and the guy I talked to took care of my problems.
[Technical] support crew is AWESOME! Great job in every aspect.
Surprisingly, I didn't have to wait forever on the phone. [Technical support] solved the issue very well. I thought 100 times before making the call because I was expecting to be on hold for a long time and then get a rep with an attitude. Keep up the good work.
We switched to ITC because of poor service from our last provider... and so far you guys have proved it was a good move.
The techs are all great and although I hate to call in, I know that when I do it will be resolved.
The service crew at ITC will walk you through any issues. I know if I need the help they will get me back up and running....for a web based agency that is critical.
[Technical Support] listened to our concerns and addressed each issue with professionalism.
Fast help, wonderful service
[Technical support is] very knowledgeable of our needs and willing to advise or assist for results immediately.
My two experiences with ITC's technical support were wonderful. They were friendly and helpful. Very pleased with their technical support department.
I think ITC's technical support staff is the best. They can't be topped. They always know how to help or fix an issue. [ITC] should train all businesses to be as good.
[ITC's technical] support team is the bomb. They are great and treat me with respect. They get the job done, and even when it isn't their system issue, they find a way to help me get the problem fixed. They are a huge asset. You can sell software all day, but if the support team isn't there to back it up, it isn't worth a dime.
When my operating system was changed from Windows XP to Windows 7 and IE needed to be updated to allow the correct bridging "language", the techs at ITC stayed with me till all systems were operating correctly. GREAT JOB guys!!!
Thank you for your excellent problem-solving support! I genuinely appreciate the help! :)
Very quick and friendly. Always do a good job.
The staff has been great... from the start of the website development to helping us with any issue.
Everyone has been very helpful when I've called in for assistance. No complaints from me.
Super helpful company and product.
ITC is the best. Have never had a problem that the staff has not been professional and easy to work with.
I think that it was a very difficult and one in a million chance of finding and fixing the problem. ITC's support stayed with me until it was fixed.
As always the techs come up with the solution.
Fast! Excellent help and understanding of my problems with the NEW Internet Explorer configurations.
No matter what department I call, everyone has been very professional, knowledgeable and helpful. Thank you ITC!
We really appreciate your product and the support team provides the fast, courteous service that an agency needs.
Fast! The support team knew what the issue was and was able to target and attack the problem.
I was given great advice on how to help with the quoting process on our website and much more. I just wanted to say thanks again for all the help, we greatly appreciate it!
For the past twenty years I have seen the commitment of fine service and products provided by ITC and I will not leave them.
Very pleasant and informative. I have already began to tell my professional insurance contacts about how wonderful your product and services are.
Quick and to the point - solving our problem speedily and with little fuss.
Very professional, prompt and courteous service.
[Technical support] was very helpful, knowledgeable and professional. I wish my technical support experiences were this good with other companies technical support departments.
Great rep - very knowledgeable. Fixed my problem in less than 5 minutes!
Very knowledgeable. Fixed my problem in less than 5 minutes!
Very helpful, knowledgeable and professional. I wish my technical support experiences were this good with other companies technical support departments. Thank you very much!
Very professional, awesome customer service.
Thank you ITC for having such a great team for tech support.
Friendly and helpful! Listened to all my questions and really helped me understand.
Tech support was able to remote into my system and diagnose and help correct the problem. I am so grateful and appreciated the assistance!
Great training and insight...on every level!